5 Planning Compliance


5.1 What is Planning Compliance?

5.1.1 The planning compliance team investigate breaches of planning control. This can include:

  • Untidy land where it affects the amenity of the area.
  • Carrying out works (internal and external) to a Listed Building without Listed Building Consent.
  • Unauthorised development.
  • Breaches of the conditions attached to planning permissions.
  • Unauthorised felling of, or carrying out works to, a tree protected by a Tree Preservation Order or in a Conservation Area.
  • Unauthorised engineering operations, such as the raising of ground levels.

5.1.2 Planning compliance does not investigate:


  • Ownership - party walls, boundary disputes, land ownership, deeds and covenants (you can seek legal advice for these issues).
  • Disruption - noise, smell, anti-social behaviour, overgrown trees and bushes and vehicles (Our Environmental Services department can help with issues relating to noise, smells and lights)
  • Site operations - health and safety, hours of work, security, graffiti, dangerous structures and poor quality work.
  • Highway matters - parking, obstruction and objects on footpaths (contact Surrey County Council Highways).
  • Drainage - sewers and soakaways.


5.2 Communicating with Informants

5.2.1  If you have concerns about a possible breach of planning regulations, you can report it to the Council through our Report a breach of planning control webpage. The planning compliance team will then go through the following process:

  1. Within 2 working days of the receipt of an investigation request a letter of acknowledgement will be sent to the informant advising them of:
    • The investigation case number,
    • The investigating officers’ name,
    • Details of how to make contact the investigating officer directly.
  2. The informant will be contacted in writing when an investigation has been resolved explaining what has been done to resolve the matter.
  3. If an investigation has not been resolved within 6 weeks of the date of registration, the informant will be advised as to the progress made and course of action to be undertaken to resolve the matter.
  4. Where the Council consider it is expedient to close an investigation that is not resolved, it will:
    1. Write to the properties immediately adjoining the site where the breach has occurred advising the owners of these properties of the nature of the breach and why the investigation is to be closed without resolution of the breach.
    2. Take into account any valid planning reasons raised during this consultation.
    3. Consult with local ward councillors regarding the matter.
    4. Review the decision to be made.
    5. Explain its findings and actions to the informants before closing the investigation or move to formal action.
  5. Compliance with points 1 and 2 will be monitored regularly to ensure a high standard of communication is maintained.
  6. Feedback from the Council’s Govmetric monitoring system will be reviewed by the Compliance Team and actioned accordingly.